Frequently Asked Questions

Yes, but there are different project minimum and pickup/delivery fees for projects outside our service area.

If a project outside our service area uses our drop-off location, the $200 minimum applies.

If a project outside our service area wants pickup/delivery services, there is a $500 minimum and a $60 pickup/delivery fee.

Not sure if you’re in our service area? Check out our service area map here.

We have a $200 minimum for projects. The project must have enough items to meet the $200 minimum; all projects with less than $200 in items will be charged the $200 flat-fee minimum.

We offer free pickup and delivery for projects inside our service area of $750 or more.

For all projects under $750 or outside our service area, there is a pick-up/delivery fee.

• Within our service area - $45

• Outside our service area - $60

Not sure if you’re within our service area? Check out our service area map here.

For no charge, you can use our drop-off location at 4500 East West Highway. This drop-off location is not open to the general public. You will need to schedule an appointment to meet and drop off your project.

We recommend storing your project items in plastic bins if possible.

We ask that you organize your items with labels that state how you would like the files/folders on the drive to be labeled. These labels should be attached to the corresponding bundles as securely as possible to avoid them getting lost or mixed up or moved around during transport and processing. We do not recommend putting tape or Post-its directly onto the side of the items being scanned.

All documents need to have any staples, pins, or clips removed. We may remove any pins, staples, or clips during processing if needed. If a document or album page has post-its, tags, or other items adhered to them we will scan the page as is.

A TIFF file is a large file (approx. 7x larger than JPEG) and does not compress the image. The larger, less compressed file can maintain the finer details of color, contrast, and sharpness. Best to use for photo editing.

A JPEG or JPG is a smaller compressed file. This kind of file takes up less space on a drive/cloud and is easy to use when sharing photos. Many sharing sites/apps do not allow TIFF files to be uploaded. Best to use for sharing and basic printing.

Yes, we can compile your PDF scans into one or more files at an additional cost of $0.20 per scan.

Our standard scanning is for photos and documents up to 8inx10in.

For larger images and documents, the starting price is $2 per photo/page.

You can purchase a USB drive from us or you can provide your own*.

• *Note: If you provide your own USB, it must be new and in its original packaging.

• Price: $20-$40 depending on the size needed.

We offer a digital download via Dropbox.

• For this option, we will upload your project to Dropbox and share the project folder with you. Then, you will have 14 days to download all of the content and move it to your own cloud service or onto your own computer storage.

• The files will be removed from Dropbox after 14 days. At that time, if you have not downloaded the files to your own storage, you will have 5 days to notify us, and we can re-upload them for 48 hours with a re-upload fee of $40. After 21 days, we cannot guarantee that we will still have copies of the files.

• Price: $5-15 depending on the size of the project.

We offer expedited service on a limited basis*. Below are the turnaround times for expedited services.

Scans (Photos, Slides, Loose Documents, Film Negatives)

• 1-200 items: within 5 days

• 201-700 items: 1-2 weeks

• 701+: expedite services not offered

Photo Albums, Scrapbooks, Journals, Binders, Notebooks

• 1-2 albums/books: within 5 days

• 2-6 albums/books: 1-2 weeks

• 7+ albums/books: expedite services not offered

Audio and Video Tapes, Records, Reels

• 1-5 items: within 5 days

• 5-10 items: 1-2 weeks

• 11+ items: expedite services not offered

*Note: this service is not always available and the turnaround times listed above are not guaranteed. If you are interested in this service please contact Rachel at rachel@digitizingbyrachel.com for a quote.

All invoices will be sent via email to the email address you provide. You can pay the invoice with a credit card or ACH Bank Transfer.

We can digitize the following types of videotapes/discs:

• VHS Tapes

• VHS - C Tapes

• MiniDV

• 8mm/HiFi 8 Video Cassette Tapes

• DVDs

We can digitize the following types of audiotapes/discs/records:

• CDs

• Audio Cassette Tapes

• Micro Cassette Tapes (typically used in portable voice recorders)

Don’t see your video or audio type here? Let us know!

There is a $10 review fee for any tapes sent in that we are not able to digitize due to a 3rd party copyright.